Business model
CareChina provides non-clinical provider research, appointment coordination, document translation, interpreting and China medical travel support for international patients.
Customer support
Customers can contact the team using the email, phone or WhatsApp details on this page. Include your order number for service questions, but do not send complete medical records or card details through ordinary email.
Complaints
Complaints are recorded, acknowledged and followed up by the team. Contact us early about payment concerns so we can try to resolve them before a card dispute is filed.