1. Service confirmation
Before or after payment, the order identifies the service scope, required materials, service fee, currency and expected processing time.
2. When work starts
Processing begins after payment and receipt of the basic information required for the service. Timelines pause when files are missing, unreadable or awaiting customer confirmation.
3. Delivery method
Reports, translations and information packages are delivered securely through the customer account. Appointment and coordination updates are sent through the order, in-site notifications or a confirmed contact channel.
4. Third-party timing
Hospital review, physician availability and third-party response times are outside CareChina's control. We communicate known delays and continue providing progress updates.
5. Completion
A service is complete when the order deliverables are made available to the customer or the agreed interpreting, companion or coordination period has ended.