1. Service provider
CareChina provides non-clinical provider research, medical referral coordination, appointment coordination, document translation, interpreting and international patient support. CareChina is not a hospital, clinic or healthcare provider.
2. Service boundary
We do not provide diagnosis, treatment, prescriptions, telemedicine or medical advice. All clinical decisions are made independently by the patient and licensed healthcare institutions and professionals.
3. Independent providers
Hospitals, physicians, laboratories, pharmacies, hotels and transport providers are independent third parties. Their acceptance decisions, availability, clinical suitability assessments, treatment plans, service quality and final fees are outside CareChina's control.
4. Fees
Payments to CareChina cover only CareChina's own coordination, translation, interpreting and support services. Hospital, physician, examination, treatment, medication, accommodation and transport fees are excluded and must be paid directly to the relevant provider unless an order expressly states otherwise.
5. Customer responsibilities
Customers must provide accurate, complete and current identity, contact and medical information, and respond promptly to service and appointment confirmations.
6. Emergencies
This service is not for medical emergencies. Contact local emergency services or a licensed medical professional immediately.
7. Liability and governing law
To the extent permitted by applicable law, CareChina is not responsible for independent third-party clinical decisions, delays or outcomes. The governing law and dispute terms published with the company's legal information apply.