1. How to request a cancellation
Submit a cancellation or refund request through the order support conversation or a published customer support channel and include the order number.
2. Before work starts
If CareChina has not begun substantive work, the service may generally be cancelled and the unfulfilled portion of the service fee refunded. The order confirmation displays the applicable rule.
3. Work in progress
After record review, research, translation, provider contact or staff scheduling begins, any refund is calculated according to work already completed and reasonable irreversible costs already incurred.
4. Delivered services
Completed and delivered reports, translations, interpreting or appointment coordination are generally non-refundable, except where required by law or where delivery materially differs from the confirmed order.
5. Third-party fees
CareChina does not collect hospital, physician, examination, treatment, medication, accommodation or transport fees. Customers must address third-party refunds directly with the relevant provider.
6. Processing time
Approved refunds are returned to the original payment method. Posting time depends on the payment provider, card issuer and payment method.