1. Information we collect
We may collect account details, contact information, identity information, payment status, service preferences, medical records and files voluntarily submitted by customers.
2. How we use information
Information is used to provide requested non-clinical coordination, provider research, translation, interpreting and patient support, secure accounts, respond to support requests and meet legal obligations.
3. Medical information and sharing
We share information only with customer-authorised healthcare institutions, translators and personnel where necessary to provide the requested service.
4. Cross-border processing
Information may be transferred and processed across borders to coordinate with healthcare institutions in China. We use reasonable access controls and safeguards and obtain additional consent where required.
5. Payment information
Card details are processed directly by the payment provider. CareChina does not store complete card numbers or security codes.
6. Retention, security and rights
Information is retained only as needed for services, disputes and legal obligations. Customers may request access, correction, export or deletion, subject to records we must retain by law.
7. Contact
Privacy requests may be sent to the support or privacy contact published on this website.